Shipping policy

Last updated: July 2026

Order Processing & Fulfillment

All CocoMe Couture products are made to order. Once your order is placed, it is sent directly to our trusted print‑on‑demand production partners (such as Apliiq, Printful, or other fulfillment providers). They handle printing, packaging, and shipping on our behalf.

Processing times vary by product type and production volume, but most orders are fulfilled within 2–7 business days.

Shipping Times

After fulfillment, your order is shipped from the nearest available production facility. Estimated delivery windows:

United States: 5–10 business days
Canada: 7–15 business days
International: 10–20 business days

Shipping times may vary due to carrier delays, customs processing, or seasonal demand.

Shipping Rates

Shipping rates are calculated at checkout based on your location, product type, and carrier options provided by our fulfillment partners.

Multiple Packages

Because items may be produced at different facilities, your order may arrive in separate shipments. You will receive tracking information for each package.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Tracking updates are provided directly by the carrier.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import taxes, or duties. These charges are determined by your country’s regulations and are not included in your purchase price. Customers are responsible for any additional fees required for delivery.

Incorrect Addresses & Delivery Issues

Please ensure your shipping address is accurate at checkout. CocoMe Couture is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

If your package is marked as delivered but you cannot locate it, please contact the carrier directly. If the carrier cannot resolve the issue, reach out to us and we will assist where possible.

Returned or Undeliverable Packages

If a package is returned to the fulfillment partner due to an incorrect address or failure to pick up, we can reship the order once the reshipment fee is paid.